Client Director

Permanent, Full Time

Salary: up to £80,000 + company bonus

Working: Monday to Friday, 9am to 5pm (with some flexibility available)

Location: Leeds (Hybrid) 2 days office, 3 days working remote/client travel

At GIG Retail, we're passionate about putting customers at the heart of everything we do. We work with leading retailers to transform how they connect with suppliers and shoppers by bringing strategy, data, media and creativity together to drive exceptional results.

As part of our exciting growth trajectory, we’re now building out our Client Director teams; tasked with developing and implementing strategic plans for new client wins; where you own the strategic relationship combined with proactively unlocking and identifying growth opportunities within your dedicated account base.

What you’ll do:

Strategic Account & Retail Media Leadership

• Architect Growth: Develop long-term strategic plans that align brand objectives with the fast-evolving Retail Media landscape.

• Innovate & Pilot: Stay at the forefront of Retail and FMCG trends; you’ll pilot new retail technologies and media solutions to keep your clients ahead of the competition.

• Expand the Footprint: Identify high-impact upsell opportunities across media services and projects to drive sustainable revenue growth.

High-Level Client Partnership

• Trusted Advisor: Act as a strategic consultant for senior Retail and FMCG stakeholders, providing the confidence to challenge the status quo and recommend bold new directions.

• Retail Networker: Build powerful connections across the Smollan group and the wider retail ecosystem to ensure seamless, cross-functional delivery.

Commercial & Operational Excellence

• Drive Profitability: Oversee the financial health of your accounts, from precise forecasting to identifying margin-improving initiatives that benefit both the agency and the client.

• Optimised Delivery: Lead the execution of complex campaigns and media sales, ensuring internal creative and insight teams are perfectly synced with the client’s retail cycle.

Inspiring People Leadership

• Develop Top Talent: Lead and mentor a high-performing team of account specialists, fostering a culture of collaboration and "Great Place to Work" values.

• Champion Excellence: Set the bar for operational standards, ensuring your team is motivated, well-trained, and focused on delivering world-class client service.

What You’ll Bring:

• Retail Media Expertise: Deep knowledge of the Retail/FMCG landscape and how to leverage media to influence shopper behaviour.

• Strategic Growth: A track record of transforming high-value accounts through long-term planning and consultative "white space" upselling.

• Commercial Acumen: Full P&L confidence, including accurate forecasting, budget management, and margin improvement.

• Senior Influence: The "gravitas" to advise C-suite stakeholders and the courage to challenge the status quo with data-backed insights.

• People Leadership: Proven ability to lead, mentor, and scale high-performing account teams in a fast-paced agency environment.

• Operational Agility: Experience syncing creative, data, and tech teams to deliver complex projects on time and on brief.

Why GIG Retail?

We are a values-led business that puts people first. Our culture blends commercial excellence with a customer-focused approach and a mindset for continuous growth. You will be empowered to lead, innovate and make a lasting impact.

What We Offer:

• Competitive salary and bonus

• 27 days holiday, plus bank holidays, 4 "joker" half days and your birthday off

• Hybrid and flexible working policy

• Vibrant agency environment with regular social and wellbeing activities

• Enhanced maternity/paternity pay

• Electric Car Scheme 

• Cycling to work scheme 

• Income protection, Death in Service and Pension Scheme.

• Employee Discounts

Ready to redefine the Retail Media landscape? If you’re a strategic thinker with a passion for Retail Media and FMCG growth, we want to hear from you. Apply now - our recruitment team looks forward to hearing from you!

We are a tight-knit team of Retail Media Experts specialising in developing and managing top-performing retail media networks for some of the world's largest retailers.  With our expertise and proven track record, we know what it takes to drive success in retail media.

Our culture is one of inclusivity, creativity and positivity and we believe that happy employees lead to happy clients.  With a supportive team and a focus on work-life balance, we have a fulfilling and enjoyable work environment.  Our IMPACT values are an intrinsic part of who we are (Integrity, Mindset for Growth, People at Heart, Accountability, Customer Centric and Teamwork).   Our "Culture Club" shines a light on 5 key areas that we believe make GIG Retail a standout place to work - charity, sustainability, mental health & wellness, EDI and social events. We are certified as a Great Place to Work.

We are expanding our team and have several exciting opportunities.  We are typically based 2 days a week in our Leeds head office, with 3 days either working from home or visiting our clients.

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