Senior Operations Executive

Join GIG Retail as our next Senior Operations Executive and help shape retail media that really works.

Full time, Permanent
Salary: £25,000 - £27,000 + Annual Bonus
Working: Monday to Friday, 35 hours per week
Location: Hybrid - 3 days from home and 2 days in our Leeds Head Office!

Who are we?

We’re GIG – a people-first business with creativity and commerce at our heart. We work with brands and retailers across the globe, delivering strategic retail media solutions that cut through the noise. We’re driven by our values – from Integrity and Accountability to having People at Heart. It’s how we do business, and it’s why our team is at the centre of everything we do.

The role:

We’re looking for a Senior Operations Executive to join our high-performing Amazon account team. You’ll work closely with our Senior Operations Manager to manage the day-to-day execution of media campaigns across thousands of Amazon lockers in the UK and EU5 regions.

This is a role for a doer. A detail-driven, relationship-building, process-loving individual who thrives on making things happen and keeping everything running like clockwork. You’ll liaise with suppliers and stakeholders, ensure our creative assets land on time and on-brand, and play a part in exciting business efficiency projects too.

What you’ll be doing:

Campaign Coordination (Amazon Locker Wraps)

• Lead the delivery of Amazon campaigns from start to finish, following clear processes and critical paths
• Manage third-party suppliers to ensure timely, compliant delivery of printed and digital media
• Build strong relationships with Amazon stakeholders and suppliers across the UK and Europe
• Keep campaign trackers up to date and ensure bookings and billing are accurate
• Collaborate on data insights and process improvements that unlock more value for clients

Internal Operations Support

• Manage kit distribution for new starters and support kit needs across the business
• Monitor kit inventory and take action when stock runs low
• Support wider efficiency initiatives that improve how GIG operates

What we’re looking for

• A curious mind with an eye for the detail
• A strong communicator and natural collaborator
• Exceptionally organised with a proactive, can-do attitude
• Comfortable with data and keen to learn how it drives better decisions
• Confident using Microsoft Office (Excel, Word, PowerPoint). Power BI or Tableau a bonus
• Spanish language skills? That’s a plus too

What we’ll give you

• A fast-paced, supportive team where you’ll be trusted to deliver
• Full training and opportunities to grow
• The chance to work with global brands and international campaigns
• A culture that’s big on teamwork, celebrating wins, and having fun
• Hybrid working with flexibility

We value people at heart:

At GIG, we believe in building a workplace where everyone feels they belong. We’re proud of our culture – built on trust, collaboration, and the belief that work should be as fun as it is fulfilling. If you want to be part of a business that’s growing, evolving, and always aiming to be better than yesterday, we’d love to hear from you.

Benefits include:

• 27 days holiday, plus bank holidays, 4 "joker" half days and your birthday off
• Hybrid and flexible working policy
• Vibrant agency environment with regular social and wellbeing activities
• Enhanced Maternity/Paternity pay
• Electric Car and Cycle to work Scheme
• Death in Service
• Pension