Account Manager

GIG (an Advantage Smollan company)

MAT Cover - 12 Month Fixed Term Contract

🚀 Exciting Opportunity: Account Manager (Retail Media) 🚀

💼 Salary: £30k per annum 

35 hours per week, Monday to Friday - Hybrid Role: 2 days in Leeds, 3 days from home 

We’re looking for a skilled Account Manager to join our team at GIG Retail! In this hybrid role, you’ll be the primary point of contact for our clients, managing key accounts and ensuring the smooth execution of retail media campaigns.

You’ll be responsible for building strong client relationships, understanding their business needs, and supporting strategic initiatives that deliver measurable results. If you have experience in retail media and account management, this is your chance to be part of an exciting and dynamic team!

🌟 Key Responsibilities:

🔹 Client Relationship Management

• Build and maintain relationships with mid-senior stakeholders, serving as a trusted advisor
• Act as the main point of contact for all account-related matters
• Use retail media insights to make strategic recommendations, driving campaign improvements
• Deliver excellent client service to foster growth, repeat business, and high customer satisfaction

🔹 Project Management

• Oversee retail media campaigns from start to finish, managing timelines, budgets, and resources
• Work with clients to design and execute retail media events and programmes, activity that encompasses multiple retail media campaigns 
• Balance day-to-day client tasks with long-term strategic projects, ensuring successful project delivery within scope and KPIs

🔹 Account Planning

• Collaborate with the Client Director and account team to develop and maintain account plans that align with client objectives

🔹 Upselling & Cross-Selling

• Identify opportunities to upsell and cross-sell additional services to clients, driving revenue growth
• Support on new business opportunities as required

🌟 What You’ll Bring:

• Proven experience as an Account Manager, managing client relationships and delivering successful campaigns
• Strong understanding of retail media and market trends
• Excellent communication skills and a proactive approach to problem-solving
• Ability to manage multiple projects with a strategic mindset

If you’re passionate about client relationships and retail media and want to take the next step in your career, we’d love to hear from you!

#LI-SD1

About GIG

We are a tight-knit team of Retail Media Experts specialising in developing and managing top-performing retail media networks for some of the world's largest retailers.  With our expertise and proven track record, we know what it takes to drive success in retail media.

Our culture is one of inclusivity, creativity and positivity and we believe that happy employees lead to happy clients.  With a supportive team and a focus on work-life balance, we have a fulfilling and enjoyable work environment.  Our IMPACT values are an intrinsic part of who we are (Integrity, Mindset for Growth, People at Heart, Accountability, Customer Centric and Teamwork).   Our "Culture Club" shines a light on 5 key areas that we believe make GIG Retail a standout place to work - charity, sustainability, mental health & wellness, EDI and social events. We are certified as a Great Place to Work.

We are expanding our team and have several exciting opportunities.  We are typically based 2 days a week in our Leeds head office, with 3 days either working from home or visiting our clients.

If you are looking for a great team and a great company to work for apply now.